Shipping policy

If you have any questions, feel free to contact us at support@theapexmade.com.

Processing & Shipping Times

  • Order Processing: 1–3 business days
  • Shipping from: Warehouses in the US, Europe, and Asia
  • Tracking Info: Emailed as soon as your package is dispatched

Shipping Rates & Delivery Estimates

No additional customs duties or import taxes will be charged.

Region Orders <$50 Orders ≥$50 Delivery Time
US & Canada $5.95 Free 4–10 business days
UK & EU $5.95 Free 4–10 business days
Other Countries $7.95 Free 7–14 business days


Tracking & Updates

  • You'll receive tracking links via email for all parcels.
  • Orders with multiple items may ship separately with different tracking numbers.

Potential Delays

Delays may occur due to:

  • Payment verification
  • Customs inspection
  • Product customization
  • Remote delivery zones

During peak seasons, dispatch may take up to 5 business days.

Preorder vs In-Stock Items

  • Preorders: Estimated arrival dates are listed on product pages. We ship as soon as stock arrives.
  • In-Stock Items: Usually shipped immediately. For urgent orders, contact us in advance.

Orders containing both preorder and in-stock items will be shipped together unless otherwise arranged.

Address Changes & Split Shipments

  • You may update your delivery address before dispatch.
  • If an item is out of stock, we may ship available products first and the rest later at no extra cost.

Damaged or Lost Parcels

  • Damaged: If possible, refuse the parcel upon delivery and contact us immediately. Otherwise, take photos and reach out to support.
  • Lost: If confirmed lost after carrier investigation, we’ll issue a full refund or replacement.

Taxes & Duties

All prices shown include applicable sales tax and duties—no extra fees at delivery.

Need Help?

If your order is delayed, missing, or you need help choosing a shipping method:

We’re here to ensure your experience with theapexmade is smooth, stylish, and stress-free. Thank you for riding with us.